Customer Service Representative

Job Summary:

We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. Ideal candidates are excellent communicators, problem-solvers, and team players.

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Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues efficiently and professionally
• Process orders, returns, refunds, or exchanges as needed
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure their issues are resolved
• Escalate complex issues to the appropriate department or supervisor
• Meet or exceed performance goals for response time, resolution, and satisfaction
• Stay up to date on product knowledge, procedures, and company policies

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Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)
• Previous experience in customer service, call center, or help desk role preferred
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce)
• Patience, empathy, and a positive attitude

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Preferred Skills (Optional):

• Bilingual or multilingual abilities
• Experience working in [industry-specific environment, e.g., retail, finance, healthcare]
• Knowledge of Microsoft Office or Google Workspace